A scan is still running
Keep the page open if you can, but you do not need to watch every check. Return to your workspace to see the current status. If the scan has not progressed after a reasonable wait, reload the page and review the scan status before starting another one.
A scan has partial or failed results
Partial and failed scans show which checks did not return an answer. Use Retry missing checks from the scan results. Completed answers stay attached to the scan, so Gistful does not rerun them when it retries the missing checks.
A missing or failed answer is unmeasured. It is not shown as a missed mention.
A draft did not finish
Your existing draft remains safe. Return to Create and try again when you are ready. Check that your profile and brief contain enough factual detail for the draft you want to prepare.
Paid access has not appeared
After checkout, return to Gistful and open Account. Access changes only after the subscription has been verified. If it has not updated after a short wait, reload Account. Do not start a second checkout for the same plan while you are waiting.
Manage billing or cancel renewal
Open Account and choose Manage billing. The customer portal is where you can review your subscription and cancel renewal. A period-end cancellation keeps paid access through the end of the current paid period.
Weekly summaries and product updates
Weekly workspace summaries are sent only when you completed a scan or draft in the previous completed week. They require Account and scan updates to be enabled. Product updates and upgrade reminders require their own opt-in. Change any of these choices in Account under Email preferences.
Get help
If the issue remains, email hello@gistful.co from the email address on your account. Include what you were trying to do and the approximate time it happened. Do not send passwords or payment card details.